Even if you follow these steps and restore the phone to factory defaults, that doesn’t mean it was cleared of the former owner’s iCloud activation lock. How to restore a used iPhoneĪ cautionary note if you’re working with a used iPhone you bought from someone else. The computer should indicate that it has discovered an iPhone in recovery mode, and walk you through the process of restoring your phone to working condition. When the iPhone displays the Connect to iTunes screen, let go of the Home button. Launch iTunes on your computer, plug the soon-to-be-restored iPhone into the computer, and start up the iPhone while depressing the Home button. How to restore an iPhone 6 and earlier modelsĪs with the iPhone 7, your first step if the phone is in working condition (meaning the hardware is ok) you first have to shut it down. In that case, you might want to consider setting up the iPhone from scratch. The caveat with this: if your backup contains corrupt data, it’ll carry over to your newly-restored device. If you have important data you need to bring over that isn’t stored in some online storage service, restore from a backup. This is when you can set it from a recent backup or as new. After the iPhone is finished restoring, it will be as it was when it was new. When the iPhone displays the "Connect to iTunes screen," you're ready to begin the restore process. In this case, it’s best to do this step after plugging it into a computer with iTunes running.) When the iPhone displays the Connect to iTunes screen, let go of the Volume Down button. (In a real pinch – i.e., the phone is on but not responding to touch events – press and hold the power and volume down buttons until the iPhone restarts. Launch iTunes on your Mac or PC, plug the iPhone into the computer, and start up the phone while holding the Volume Down key. How to restore an iPhone 7 or 7 Plusįirst, if the phone is functioning, initiate a shutdown by pressing the power button for three seconds, and then swiping the “slide to power off” graphic on the screen. Having established your backups are up to date and functioning nightly, here’s what to do if your iPhone crashes and needs to be restored. Start by making sure iCloud backup is turned on and working nightly. That means you need to insure your data is being backed up regularly, so if you get into trouble later you won’t lose anything important. Just make sure the safety nets are in place for your device. If you’ve switched phones and updated to the latest iOS and you’re reading this on your device, congratulations, you’re in good shape.
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